Frequently Asked Questions

At Aurea Station in vibrant Charlotte, North Carolina, our diverse floor plans—one, two, and three bedrooms—offer the perfect blend of style and comfort. Have questions? Unlock the answers you seek by visiting our FAQs page, crafted to guide you toward your ideal living experience.

  • What do I need to bring with me when applying or touring?

    Please bring a valid photo ID or driver license, social security and income information.

  • What are the application and administrative fees?

    The application fee is $65.00, and the administrative fee is $175.00

  • How much is the deposit?

    The security deposit is $750.00

  • What lease terms are available?

    We offer flexible lease terms ranging from 3 to 15 months.

  • Is renters’ insurance required?

    Yes, renters’ insurance is required.

  • How do I pay rent?

    We offer a Resident portal that you can pay rent, check balance and place work order. 

    There is another service pay lease to pay in the store.

    also, you can mail you money order to: West Shore PO Box 20010, Miami FL 33102-0010

  • What is included in the monthly rent?

    Nothing is included in the rent except for the reno units which  includes the washer and dryer fee. All other fees and utilities are not included.

  • Do you offer self-guided tours?

    Yes, self-guided tours are available.

  • Is laundry available in-apartment or on-site?

    All apartments include in-unit laundry.

  • What are the parking options?

    We provide surface lot parking.

  • Do you offer corporate leases?

    Yes, corporate leases are available.

  • Do you have a preferred employer program?

    Yes, we offer a preferred employer program for the following employees and roles:

    • Amazon
    • United Healthcare
    • Novant Health
    • Atrium Health
    • Cato
    • Lowe’s
    • Bank of America
    • Wells Fargo
    • Duke Energy
    • Honeywell International
    • Sonic Automotive
    • Military
    • Teacher
    • Police
    • Firefighter

  • What languages do your team members speak?

    Our team speaks English and Spanish.

  • Will you run a background check as part of the application process?

    Yes, our background screenings evaluate credit, rental, and criminal history for each applicant over the age of 18 who will reside in the apartment home.

  • What are the income requirements to qualify?

    We require that all applicants provide proof of income of at least 3 times the monthly rental amount. Our leasing team is available to assist with any questions regarding rental criteria and the application process.

  • What is your pet policy?

    We are pet-friendly and allow up to two pets, including dogs and cats, of all breeds, weights, and sizes.

  • Is smoking allowed on the property?

    No, we are a smoke-free community.